Constant Contact Knowledge Base (2023)

How can we help you?

You've got this. You've got us. Search our Knowledge Base to quickly find answers to your questions.

(Video) Getting Started with Constant Contact | Constant Contact
(Video) Constant Contact Overview - Top Features, Pros & Cons, and Alternatives

Loading. One moment...

(Video) Constant Contact Integration - Platform Help Documentation Tutorial
(Video) Essential Elements for an Effective Website | Constant Contact


Can Constant Contact be used as a CRM? ›

marketing tools specifically designed for small-to-medium size businesses (SMBs). Constant Contact and Pipeliner CRM combine to bring automatic synchronization between your email marketing and your CRM. By using these two apps together, you'll save time, money, and create more targeted marketing and sales campaigns.

Does Constant Contact have analytics? ›

If you're using Constant Contact, you can easily add Google Analytics tracking to your email by adding a custom tracking code. This will help you see the amount of traffic that is driven to your website from your email.

How do I become Constant Contact certified? ›

Here's how to get started:
  1. Log in to your personal Constant Contact account — the one given to you when you became our partner.
  2. Click the Resources tab.
  3. Click on “Certification.”
Jan 5, 2023

What is Constant Contact used for? ›

Constant Contact is email marketing software that primarily helps businesses create branded emails, websites, online stores and more in one online marketing platform.

Can you automate emails in Constant Contact? ›

Email automation is built into Constant Contact. Simply click “Create,” then “Email Automation” to get started. Automated welcome emails reach new subscribers the second they sign up — at a moment when they're new to your list and want to hear from you.

Does Constant Contact use AWS? ›

Moving from private to public. The next major initiative for Constant Contact is to migrate its applications from its private OpenStack-based cloud to the Amazon Web Services (AWS) public cloud.

What data does Constant Contact collect? ›

They provide us with information about areas of our Websites visited, time spent on our Websites, transactions performed, and any error messages you receive.

Does Constant Contact filter out duplicates? ›

If you send an email to several lists and a contact appears on more than one of them, we automatically prevent them from receiving duplicate copies of your email. We also have safeguards in place to prevent you from adding duplicate email addresses to your account when you add or import contacts.

Will Constant Contact remove duplicates? ›

Thank you for reaching out to us through the Community. Our system will automatically dedupe the lists if the same contacts are spread over multiple lists. Also, any contact that unsubscribes will automatically be removed from all lists and will be placed within the Unsubscribed status.

What does constant contacts cost? ›

The Core plan starts at $9.99/month for 500 contacts, while Plus starts at $45/month. A 15% discount applies to 12-month plans, and a 30% discount is available to nonprofits. Constant Contact can be trialed for 60 days (no credit card required) and it has a 30-day money-back guarantee.

Can I use Constant Contact for free? ›

For starters, Constant Contact doesn't have a free plan (it offers a 60-day free trial, regardless of the number of subscribers or emails sent).

How popular is Constant Contact? ›

In a popularity contest, Mailchimp wins hands-down with 69.84% of the email marketing market share. Constant Contact may be its top competitor, but its market share is only 5.74%.

What's the difference between Mailchimp and Constant Contact? ›

Re-engagement emails: Mailchimp offers Customer Re-engagement Emails, while Constant Contact allows you to identify and target unengaged contacts with segmentation.

Can you create your own template in Constant Contact? ›

Choose a non-branded template and make it your own

In your Constant Contact account, just go to create a new email, and choose any one of the many templates available. From there, you can change the colors, play with the layout, and add your own images.

How many emails can you send per day with Constant Contact? ›

There isn't a daily send limit, it would just be a matter of your emails being interrupted if they receive too many spam reports and/or unsubscribes when sent out. If you're still on a trial account, your cap is 100 emails until you have a paid account (Email or Email Plus).

Does Constant Contact have workflows? ›

Build your Constant Contact integrations.

Create custom Constant Contact workflows by choosing triggers, actions, and searches. A trigger is an event that launches the workflow, an action is the event. Creates a new contact. Creates a new contact list.

How many emails can Constant Contact send at once? ›

Create and send emails

During your trial, you have 60 days to create campaigns and test them out with up to 100 email sends total (an email sent to one unique contact = one send, so an email sent to 10 contacts = 10 sends).

What is Constant Contact in Salesforce? ›

It automates data sync in real-time and updates immediately when a contact or lead record changes. Once you create a lead in Salesforce, it'll be reflected as a contact in Constant Contact.

Does Salesforce work with Constant Contact? ›

Our integration with Salesforce allows you to auto-sync contacts and leads data into Constant Contact to save time and send more targeted emails that get better engagement. There are three methods available for import: by Contacts List, Leads List, or Campaign List.

Is Constant Contact GDPR compliant? ›

Constant Contact will provide the necessary mechanism to comply with requests from you and will support you in fulfilling GDPR requests from your customers.

How do you gather contact information? ›

The 5 legal ways to collect phone numbers
  1. Use your company website. Use your website as a platform to gather information from subscribers. ...
  2. Use popups to increase the subscription rate. ...
  3. Text-to-enter promotions. ...
  4. Start a contest. ...
  5. Collect phone numbers from email newsletter subscribers.

Is Constant Contact HIPAA compliant? ›

Constant Contact is HIPAA compliant because it will sign a BAA. However, the BAA does not allow you to transmit PHI.

How many lists can you have in Constant Contact? ›

You can create up to 1,000 different lists to segment and manage your contacts. Click Contacts. Click Lists.

Why am I getting 3 copies of the same email? ›

Mail forwarding loops

Most often, a mail forwarding loop prevents you from receiving any mail, causing mail sent to you to bounce back to the sender. However, if you receive many copies of every email message, a forwarding loop may be the cause of this as well.

Why do I have the same contacts twice? ›

Managing Duplicate Contacts Using Your Android™ Device (3:21) Duplicate contacts are really common, and they happen when you're syncing contacts from multiple sources like the cloud, your email, or social media sites.

Can I merge contacts in Constant Contact? ›

To merge your contact lists: Click Contacts at the top of the menu bar in your Constant Contact account. Click "Email Lists". Select any lists you want to merge together by clicking the check box.

How secure is Constant Contact? ›

Constant Contact offers many security features that appear to align with HIPAA requirements, such as multiuser access, account management, and the ability to limit user access. The service has technical, physical, and administrative safeguards in place to protect email subscriber data.

Why am I not getting Constant Contact emails? ›

Contact their ISP - If the email isn't in their spam, junk, or bulk folder, their Internet Service Provider (ISP) may be blocking one of Constant Contact's IP (Internet Protocol) addresses. Ask them to contact their ISP so they can whitelist all of Constant Contact's addresses.

Can you recall a Constant Contact? ›

Once the email starts sending, you can't stop or recall it. If your email has already sent, it can be copied and resent to the same list with corrections.

What is the difference between CRM and contact center? ›

Once upon a time, differentiating between the two was simple: Contact Centers centralize and support a company's customer service operations, while CRMs, or Customer Relationship Management platforms, centralize customer interaction and marketing data.

What is the difference between contact management and CRM? ›

Contact management software vs. customer relationship management (CRM) Although contact management software and CRM software overlap in some areas, there is a difference: A contact management system offers basic features, whereas CRM software provides advanced tools to integrate sales, marketing and reporting tasks.

What counts as a CRM? ›

This is a simple definition of CRM.

Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business.

Can Mailchimp be used as a CRM? ›

Is Mailchimp a CRM? Mailchimp offers all the CRM tools small business marketers need, allowing them to aggregate, organize, and manage audience data in one place. In fact, many Mailchimp customers already use the platform as their CRM.

What are the three levels of CRM? ›

There are three main types of CRM systems: collaborative, analytical, and operational.

Do I need a CRM or CMS? ›

If you sell products online and spend a lot of time updating your site, you'll probably want a reliable CMS to streamline things. Conversely, if you spend more time interacting with clients and following leads, a CRM will serve you well.

When should you not use a CRM? ›

Why You Don't Need a CRM
  • You don't want your contact data kept in one central location. ...
  • You don't want every interaction with a customer to be logged automatically. ...
  • You don't want communication across your organization to improve. ...
  • You don't want to improve synergy with your marketing organization.
Nov 7, 2019

Is Salesforce a CRM or CMS? ›

Salesforce CMS is built natively on the world's #1 CRM, so you can deliver personalized experiences at every step.

What are the two main types of CRM? ›

What are the major types of CRM? Three major types of CRM are analytical, operational and collaborative.

Can I use Excel as a CRM? ›

Excel as CRM tool

An Excel spreadsheet is widely used and simple to handle. It allows you to collect data and information, manage and evaluate them with the help of database functions. This is why it is suitable for using as a CRM. You can create a table with different tabs and apply formulas for sorting and analyzing.

What are the 4 components of CRM? ›

Core CRM components.

As mentioned previously, any CRM implementation needs to consider these four core components: technology (applications and infrastructure), strategy (business goals and objectives), process (procedures and business rules) and people (organizational structure, skills, and incentives).

What are the five components of CRM? ›

We base our findings on the 5 core components that we consider every CRM should have: user adoption, security, functionality, automation, and data quality. Let's dive into these 5 components that affect how much value people are getting out of their CRM.

What are the disadvantages of Mailchimp? ›

It forces them to use third-party tools or basic text editors to create an email template, which is time-consuming and frustrating. Also, their templates are not very appealing, and options are pretty limited. Moreover, it's not easy to find free email templates that you can use for all of your emails in Mailchimp.

Who is Mailchimp competitor? ›

Some of the best Mailchimp alternatives for email marketing are Moosend, Hubspot, Omnisend, GetResponse, Constant Contact, MailerLite, AWeber, and Mailjet.

What is the difference between CRM and Mailchimp? ›

A CRM solution is any tool or platform you use to aggregate data and manage personal relationships with your customers. Mailchimp is a powerful marketing automation platform, but we also have a number of tools that can help you manage and interact with your audience all within our platform.


1. Using Constant Contact's SEO tool | Constant Contact
(Constant Contact)
2. Differences between lists, tags, and segments | Constant Contact
(Constant Contact)
3. Segment your contacts based on engagement | Constant Contact
(Constant Contact)
4. How to Write Email Marketing Campaigns For Any Situation [Constant Contact Tutorial]
(Bigger Better Biz)
5. Email Marketing Tips with Constant Contact: Get to Know Your IBPA Member Benefits
(Independent Book Publishers Association)
6. How to Use Dynamic Content Blocks in Constant Contact Email Marketing
(Bigger Better Biz)
Top Articles
Latest Posts
Article information

Author: Rubie Ullrich

Last Updated: 10/09/2023

Views: 5531

Rating: 4.1 / 5 (52 voted)

Reviews: 83% of readers found this page helpful

Author information

Name: Rubie Ullrich

Birthday: 1998-02-02

Address: 743 Stoltenberg Center, Genovevaville, NJ 59925-3119

Phone: +2202978377583

Job: Administration Engineer

Hobby: Surfing, Sailing, Listening to music, Web surfing, Kitesurfing, Geocaching, Backpacking

Introduction: My name is Rubie Ullrich, I am a enthusiastic, perfect, tender, vivacious, talented, famous, delightful person who loves writing and wants to share my knowledge and understanding with you.