Constant Contact Knowledge Base (2023)

How can we help you?

You've got this. You've got us. Search our Knowledge Base to quickly find answers to your questions.

(Video) Getting Started with Constant Contact | Constant Contact
(Video) Constant Contact Overview - Top Features, Pros & Cons, and Alternatives

Loading. One moment...

(Video) Constant Contact Integration - Platform Help Documentation Tutorial
(Video) Essential Elements for an Effective Website | Constant Contact


Can Constant Contact be used as a CRM? ›

But let's be clear: Constant Contact is not a CRM system. A CRM system is a shared database. It is where you keep information about everyone that touches your business.

Does Constant Contact have analytics? ›

Fortunately for you, Constant Contact's platform has all the website tracking tools you need to reach these goals. If you're new to this and you feel overwhelmed, there's no need. Below, we'll cover everything you should know, including: What is web analytics.

How do I become Constant Contact certified? ›

Here's how to get started:
  1. Log in to your personal Constant Contact account — the one given to you when you became our partner.
  2. Click the Resources tab.
  3. Click on “Certification.”
Jan 5, 2023

What is Constant Contact used for? ›

Constant Contact is email marketing software that primarily helps businesses create branded emails, websites, online stores and more in one online marketing platform.

What is a competitor for Constant Contact? ›

As a popular alternative to Constant Contact, Mailchimp integrates with a variety of apps like WordPress and Zapier. Overall, Mailchimp's advanced features make it a great alternative to Constant Contact. The free plan, though, is a bit limited compared to other Mailchimp alternatives.

What can I use instead of Constant Contact? ›

Moosend, MailerLite, and SendinBlue could be the smarter (and cheaper) choice. If we are going to compare, Mailchimp is a Constant Contact alternative that's more intuitive to use. It also has more modern email templates design.

Does Constant Contact use AWS? ›

Moving from private to public. The next major initiative for Constant Contact is to migrate its applications from its private OpenStack-based cloud to the Amazon Web Services (AWS) public cloud.

What data does Constant Contact collect? ›

They provide us with information about areas of our Websites visited, time spent on our Websites, transactions performed, and any error messages you receive.

How does Google Analytics track Constant Contact? ›

Tracking your Constant Contact Emails in Google Analytics:

Under “Additional Options” (on the right side of the screen) make sure that the “Google Analytics” box is checked and that you give it a unique Google Analytics Campaign Title. For instance, if it is a monthly newsletter, include the month and year.

Can I use Constant Contact for free? ›

For starters, Constant Contact doesn't have a free plan (it offers a 60-day free trial, regardless of the number of subscribers or emails sent).

Does Constant Contact allow CBD? ›

Email marketing for CBD brands

Beware, some email companies do not work with CBD businesses: Mailchimp. Constant Contact.

Is Constant Contact HIPAA compliant? ›

Constant Contact is HIPAA compliant because it will sign a BAA. However, the BAA does not allow you to transmit PHI.

What's the difference between Mailchimp and Constant Contact? ›

Re-engagement emails: Mailchimp offers Customer Re-engagement Emails, while Constant Contact allows you to identify and target unengaged contacts with segmentation.

Does Constant Contact require MFA? ›

The security of your Constant Contact account is important to us! To help keep your account more secure from hackers and account takeovers, we're in the process of requiring users to enroll in Multi-Factor Authentication (MFA), at no additional cost.

What is cheaper Mailchimp or Constant Contact? ›

As you grow your email marketing efforts, Mailchimp remains the less expensive choice. If you have 500 contacts, Mailchimp's most basic paid plan (Mailchimp Essentials) costs $9.99 per month. Compare that to $20 for Constant Contact's cheapest plan (Constant Contact Email).

Can you automate emails in Constant Contact? ›

Email automation is built into Constant Contact. Simply click “Create,” then “Email Automation” to get started. Automated welcome emails reach new subscribers the second they sign up — at a moment when they're new to your list and want to hear from you.

Does Salesforce work with Constant Contact? ›

Our integration with Salesforce allows you to auto-sync contacts and leads data into Constant Contact to save time and send more targeted emails that get better engagement. There are three methods available for import: by Contacts List, Leads List, or Campaign List.

What is Constant Contact in Salesforce? ›

It automates data sync in real-time and updates immediately when a contact or lead record changes. Once you create a lead in Salesforce, it'll be reflected as a contact in Constant Contact.

Will Constant Contact remove duplicates? ›

Thank you for reaching out to us through the Community. Our system will automatically dedupe the lists if the same contacts are spread over multiple lists. Also, any contact that unsubscribes will automatically be removed from all lists and will be placed within the Unsubscribed status.

Can I text through Constant Contact? ›

At Constant Contact, we make it easy for you to send text messages only to contacts that truly want to receive them.

Can you print from Constant Contact? ›

Download and print an email

Click the Campaigns tab. Find the email you want to download and click . . . > Download & print.

Are Constant Contact emails HTML? ›

With Constant Contact, you can create an HTML email in a few ways: make a customizable branded email marketing template. choose a non-branded template and make it your own. use a customizable “blank” template.

Does Constant Contact integrate with Outlook? ›

How to connect Constant Contact + Microsoft Outlook. Zapier lets you send info between Constant Contact and Microsoft Outlook automatically—no code required. Triggers when a new contact is added to your account.

Is Constant Contact good for WordPress? ›

Constant Contacts Forms for WordPress helps you to build professional, mobile-optimized sign-up forms that automatically match the theme and style of your WordPress site.

How do you gather contact information? ›

The 5 legal ways to collect phone numbers
  1. Use your company website. Use your website as a platform to gather information from subscribers. ...
  2. Use popups to increase the subscription rate. ...
  3. Text-to-enter promotions. ...
  4. Start a contest. ...
  5. Collect phone numbers from email newsletter subscribers.
Jan 31, 2023

How many lists can you have in Constant Contact? ›

You can create up to 1,000 different lists to segment and manage your contacts. Click Contacts. Click Lists.

Does Google Analytics tell you who visited your site? ›

Google Analytics can provide some information on who is visiting your website via the Network Report. The Google Analytics Network Report stores Service Provider data to show which service provider visitors are using to access your site.

Does Google Analytics track my own visits? ›

By default, Google Analytics tracks each and every pageview on your site, including admin pageviews and visits by bots. So, when you're writing, editing, and previewing your site, it records each of your visits as a real pageview and prepares reports including those logged in pageviews.

What is the best free contact management software? ›

  • The Best Free CRMs of 2023.
  • Zoho CRM.
  • EngageBay.
  • Insightly.
  • Freshsales.
  • HubSpot.
  • Bitrix24.
Feb 13, 2023

How many emails can you send per month with Constant Contact? ›

*Packages have a monthly send limit of 24 times your total contacts and an overage fee of $0.002 per email. List sizes over 50,000 contacts are automatically upgraded to our Plus plan.

Is there a daily email limit on Constant Contact? ›

There isn't a daily send limit, it would just be a matter of your emails being interrupted if they receive too many spam reports and/or unsubscribes when sent out. If you're still on a trial account, your cap is 100 emails until you have a paid account (Email or Email Plus).

Why can't military members use CBD? ›

Use of CBD products, including those derived from hemp, could lead to a positive urinalysis for THC. Knowing use, possession, or distribution of marijuana and any product derived from or containing marijuana, including CBD, is illegal for all military members under Article 112a, Uniform Code of Military Justice (UCMJ).

What happens when someone unsubscribes from Constant Contact? ›

They're marked in your account as "unsubscribed" and can no longer be sent emails. If you send an email to a list that includes an unsubscribed contact, we prevent the email from being sent to that contact.

What is prohibited content Constant Contact? ›

Pornography, or illicitly pornographic sexual products. Visual content that encourages or depicts child exploitation or abuse of children. Escort services. Cryptocurrency.

Can Constant Contact invoice? ›

From the My Account page in your Constant Contact account, you can view, print, or email past invoices with just a few clicks. Printing out an invoice makes budgeting and storing easy, while emailing it allows you to quickly send it to a colleague for review.

Does Constant Contact have scheduling? ›

You can choose to send it immediately, or schedule it to go out at a future date and time, up to a year in advance. If you add more contacts to your list before the scheduled date, they receive your email too!

What data is not covered by HIPAA? ›

HIPAA Applicability and Protections

Importantly, the HIPAA Privacy Rule does not apply in the following circumstances: (1) the health data at issue does not constitute PHI; and (2) the PHI is collected, used, or maintained by a non-Covered Entity (except for a Business Associate, as that term is defined in 45 C.F.R.

What are the disadvantages of Mailchimp? ›

It forces them to use third-party tools or basic text editors to create an email template, which is time-consuming and frustrating. Also, their templates are not very appealing, and options are pretty limited. Moreover, it's not easy to find free email templates that you can use for all of your emails in Mailchimp.

Why is Mailchimp so popular? ›

Mailchimp offers simple marketing automation features

You have the option to split your audience with if/else rules, send different emails to different audiences, use time delays, tag and group your audience members, or even make subscribers repeat a journey.

Why is MFA Not enough? ›

MFA's Aren't As Safe As They Appear

It is true that if we use a TOTP authenticator, no one can steal a code being sent from a server to a user (unlike Email or SMS). It's entirely possible, however, for “bad guys” to steal that token on the way to the server.

Is a fingerprint considered MFA? ›

The MFA solution identifies your fingerprint and compares it with three or more fingerprint templates that are encrypted and stored on a server. To protect your privacy, your fingerprint image is not captured or stored; instead, a template is used.

Is Mailchimp no longer free? ›

MailChimp offers the Free plan for up to 500 contacts and 2,500 emails per month (with ads). The Essentials plan starts at $13/month for 500 contacts and 500k emails. The Standard plan adds advanced automations, starting at $17/month, and Premium gives you all-areas access from $299/month.

Who is Mailchimp competitor? ›

Some of the best Mailchimp alternatives for email marketing are Moosend, Hubspot, Omnisend, GetResponse, Constant Contact, MailerLite, AWeber, and Mailjet.

What is the difference between CRM and contact center? ›

Once upon a time, differentiating between the two was simple: Contact Centers centralize and support a company's customer service operations, while CRMs, or Customer Relationship Management platforms, centralize customer interaction and marketing data.

What is the difference between contact management and CRM? ›

Contact management software vs. customer relationship management (CRM) Although contact management software and CRM software overlap in some areas, there is a difference: A contact management system offers basic features, whereas CRM software provides advanced tools to integrate sales, marketing and reporting tasks.

Can Mailchimp be used as a CRM? ›

Is Mailchimp a CRM? Mailchimp offers all the CRM tools small business marketers need, allowing them to aggregate, organize, and manage audience data in one place. In fact, many Mailchimp customers already use the platform as their CRM.

Can CRM send automated emails? ›

Customer relationship management (CRM) software helps your business organize and optimize relationships with your existing and potential customers. Email marketing and CRM platforms can be used together to organize contacts, automate campaigns and store customer data.

What are the three levels of CRM? ›

There are three main types of CRM systems: collaborative, analytical, and operational.

Do I need a CRM or CMS? ›

If you sell products online and spend a lot of time updating your site, you'll probably want a reliable CMS to streamline things. Conversely, if you spend more time interacting with clients and following leads, a CRM will serve you well.

When should you not use a CRM? ›

You Don't Need a CRM System If:

You only get a small number of leads a week. With less leads, there is less to remember! You only have a few large customers who you can manage easily. If you only have a few key customers, then its much easier to manage them and a CRM system might not be necessary.

Is Salesforce a CRM or CMS? ›

Salesforce CMS is built natively on the world's #1 CRM, so you can deliver personalized experiences at every step.

What are the two main types of CRM? ›

What are the major types of CRM? Three major types of CRM are analytical, operational and collaborative.

What is CSM vs CRM software? ›

CRM and CMS are software tools for online businesses. Customer relationship management software (CRM) keeps track of all your leads and customers by recording and reporting their interactions with your website. A content management system (CMS) is used for building and managing a website.

What is the difference between CRM and Mailchimp? ›

A CRM solution is any tool or platform you use to aggregate data and manage personal relationships with your customers. Mailchimp is a powerful marketing automation platform, but we also have a number of tools that can help you manage and interact with your audience all within our platform.

Can you use Gmail as a CRM? ›

In fact, you can turn your basic Gmail account into a CRM system quicker than you can say Gmail CRM. In this article, we'll uncover how to organize and manage customer data inside Gmail, save email templates and send bulk emails from Gmail, and bring your team together inside Google apps.

Can I use Outlook as a CRM? ›

Outlook can work as a stand-alone CRM tool. Using CRM as an effective CRM solution has the following benefits: 1) Cost – Outlook is normally included with the purchase of MS Office or MS Office 360. 2) It is simple to add contacts to Outlook.

Is there a CRM in Outlook? ›

eWay-CRM is CRM that sits right inside Microsoft Outlook.

It helps companies all around the world manage customers, sales, and projects. eWay-CRM has also a marketing module so you can send email campaigns right from your CRM.


1. Using Constant Contact's SEO tool | Constant Contact
(Constant Contact)
2. Differences between lists, tags, and segments | Constant Contact
(Constant Contact)
3. Email Marketing Tips with Constant Contact: Get to Know Your IBPA Member Benefits
(Independent Book Publishers Association)
4. Constant Contact Basics
(United Real Estate Columbia)
5. Segment your contacts based on engagement | Constant Contact
(Constant Contact)
6. How to Use Dynamic Content Blocks in Constant Contact Email Marketing
(Bigger Better Biz)
Top Articles
Latest Posts
Article information

Author: Lilliana Bartoletti

Last Updated: 27/09/2023

Views: 5533

Rating: 4.2 / 5 (53 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Lilliana Bartoletti

Birthday: 1999-11-18

Address: 58866 Tricia Spurs, North Melvinberg, HI 91346-3774

Phone: +50616620367928

Job: Real-Estate Liaison

Hobby: Graffiti, Astronomy, Handball, Magic, Origami, Fashion, Foreign language learning

Introduction: My name is Lilliana Bartoletti, I am a adventurous, pleasant, shiny, beautiful, handsome, zealous, tasty person who loves writing and wants to share my knowledge and understanding with you.