Constant Contact Reviews & Ratings 2023 (2023)

They've been around a while

Their interface is ok

Easy to sign up and enter your payment information

Impossible to cancel. You have to call a number and wait on hold FOR A LONG TIME.

Archaic compared to newer tools.

Bad support.

Frustrate Customers

Miscommunicate

Disappoint

Refunds

Customer Service

Tracks contacts who were sent, clicked, and opened each email.

Allows our teams to create lists and tags to keep constituents organized.

Provides colorful and attractive email templates.

It would be nice if we had more customizable options for emails - like moving around pictures and text boxes, rather than a set spot for everything to go.

I would like it if multiple people could work on a document at one time. So if I'm in charge of graphics, I can get those updated while someone else is entering content, etc.

Constant Contact's email-creation UI is easy and powerful. This makes creating new emails and newsletters fast for even non-technical users. The user has many options to customize the email with images, buttons, links, and more.

Constant Contact is more than just a email sending service. Their other campaign types include event registration, surveys, and A/B tests. Each of these campaigns can add value to your company beyond just email.

Constant Contact offers many email templates to choose from. Whether you are looking to send a bulk newsletter or a more personal note, there will be template for you to work off of and further customize.

Constant Contact's list management UI is not the best. Selecting a list on the Contacts home page does not link you directly to the list, so refreshing the page means you have to re-select the list, which is a couple clicks away. This becomes troublesome when updating contacts in a separate tab and hoping to refresh the list page to see the results.

The UI of the Contact page is also not great. There is a confusion between lists and tags, and the data fields are not organized well.

The reporting features, while useful, lack customizability. More than surface level data analysis needs done with an import into Excel.

Rather easy to use

Simple instructions for using

Very responsive in its use

Customer service

"Free trials" that are actually free

Pricing

options for designing emails

variety of programs like event registrations and polls

Database management is really good

email templates need more in the wide format

pricing levels based on database numbers is not good.

customer service was a bit slow

Market segmentation is great: my main segmentation is by region because that's how our sales team is divided.

Lists: making customized email lists is easy and intuitive; the custom fields allow some flexibility in case our fields don't exactly line up with Constant Contact's.

Campaigns: creating campaigns is quick and simple. I especially appreciate the 'resend to non-openers' option. I am constantly using this feature.

Subject line generator: I like using the recommended subject lines. I'm able to plug in their recommended ideas, or sometimes, this feature helps me generate my own ideas.

Reporting: sometimes, IT departments automatically open and click on all the links in emails, and those are sometimes reported as real opens and clicks. It's hard to tell.

Email builder: we use different software for creating emails, and then export them over to Constant Contact. There isn't a plethora of options and flexibility within their email builder.

Importing lists: it would be beneficial to us if we could somehow export from our Salesforce lists directly to Constant Contact. Instead, we need to export from Salesforce to Excel, and then import to Constant Contact.

You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.

Easy to use for folks who are not tech savvy.

Very quick upload speed for contact lists when compared with other email marketing vendors.

Easy to customize contact lists.

Displays much more consistently across different email clients when compared with other email marketing vendors.

Drag and drop interface can be buggy. For example, when you drag in a component, sometimes the email template keeps scrolling, so you're not able to actually drop in the component.

Reporting is a bit confusing. There are 2 different ways to access reporting and I believe only one of them allowed you to view click rates for embedded links.

Limitations on the drag and drop interface. For example, you're not able to create a sidebar that spans the entire length of the email, which was a request from a client.

Mass email

CRM utilization

Testing

Interface/UI

Customer service

Templates

Allows you to send out mass emails.

Allows you to customize templates.

Allows you to send out surveys.

I have no suggestions.

Easily Design and create emails to send

Integrate with many different tools and systems

Easy to use interface and reporting

A/B testing

They are not a CRM but their contact management could use some improvements

Pricing could be more affordable

Would love to see better support when needed

Cazoomi Salesforce integration is great.

Being able to have buckets of different contacts is appreciated.

The ability to easily edit the newsletter template is awesome.

Sometimes the UI isn't sticky and changes don't get saved.

Ease of use

Customer Service

Customization features

Value for money

Embedding videos needs updating

Frequent glitches within building designs

Drag and drop email editor.

Contact list management

Email Automation

User interface should be more intuitive. As an example, it took me a while to figure out the social media posting widget.

The need for better integration with 3rd party software tools.

Constant Contact allows the users to send unlimited emails and just pay per list size.

The software does welcome emails pretty well and allows you to set up all sorts of automation.

The branded templates and starter templates are very useful and look good.

The interface is definitely a bit difficult to use and it takes some getting used to.

More customization and exporting of html would be awesome.

They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Contact metrics are very easy to manage

I can handle a large number of contacts

It is an excellent alternative for database administration

Sometimes the monitoring parameters are not the simplest

Contact Database Management

Large Group and Sub-Group Email Messaging

Email Results and Metrics

Glitch in the email builder resets font to default if you backspace after a return

Certain functions (like RSVP) can be capture for free on other platforms, but not Constant Contact

Somewhat limited background selection options (but is improving)

Customer lists management

Scheduling email blasts with ease

Templating emails

I was pretty happy with it the way it is.

Cost Effective

User Friendly

Less learning curve

Integration

Costly

User management

Easy to use

Great for using a consistent template

Good reporting

The integration with Facebook could be better. The thumbnail that's autogenerated doesn't always look great.

Polished Look

Streamlined Functionality

Consistent Look across Users

Design elements

Drag and Drop

Learning curve

I didn't really think it was very user friendly

I prefer HubSpot

User experience needs some work

It doesn't have the same user friendly features that HubSpot has

I'd like to see a major update

Easily email to different groups

Strong data management

Pretty straight forward user interface

Some spacing issues on actual emails compared to on the preview screens

Runs slow compared to other services I've used for this

Not always as intuitive as it comes across from the beginning

Ease of start up

Ease of transfer of contacts

The ability to track who opens the messages

We have had no issues within the way we use it

Automation of email campaigns

Ability for quick analysis of emails

Keep tailored templates that hold to the brand guidelines

Easy to use for the lower end user

Logs out frequently

Still seems to go to spam folder

Training options